Refund policy
At luxicro, we want you to be completely satisfied with your purchase.
Return Window
You have 14 business days from the date of delivery to initiate a return.
Eligibility
We accept returns for both defective and non-defective items.
Items must be returned in their original, unused condition with all tags and packaging intact.
How to Return
You can return your item by sending the item back to us by mail.
To initiate a return, please contact us at support@luxicro.com with your order number and reason for return. We will provide you with return instructions and, if applicable, a return shipping label.
Return Shipping
The customer is responsible for the cost of return shipping.
We offer exchanges for items of equal or lesser value. If you would like to exchange your item, please contact us and we will guide you through the process. If the replacement item is of lesser value, we will refund the difference.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days of delivery at support@luxicro.com with your order number and photos of the damage. We will arrange a replacement or full refund.
Our Contact Details:
- Store Name: Luxicro
- Company Name: Scaleatlas Media FZE
- Trade License: 4426554
- Email: support@luxicro.com
- Phone: +1 (931) 229-9335
- Contact Form: Contact Us
- Registered Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
- Response time: We will try to reply to your email within 24 hours.