Privacy policy

This Privacy Policy explains how Scaleatlas Media FZE, operating as Luxicro ("we," "us," or "our"), collects, uses, and protects your Personal Information when you visit or make a purchase from luxicro.com (the "Site"). We are committed to safeguarding your privacy and ensuring your personal data is handled securely.

What Personal Information We Collect

When you interact with our Site, we collect certain information about your device, your shopping behavior, and the details necessary to process your orders. We refer to any data that can uniquely identify an individual as "Personal Information."

A. Device Information

  • What we collect: Your IP address, web browser version, time zone, cookie data, the products or pages you view, and how you interact with the Site.
  • Why we collect it: To load the Site properly on your device and to analyze site traffic so we can improve your shopping experience.
  • How we collect it: Automatically via cookies, log files, tags, and tracking pixels when you browse luxicro.com.
  • Who we share it with: Our e-commerce platform provider, Shopify.

B. Order Information

  • What we collect: Your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Why we collect it: To fulfill our contract with you. This includes processing your payment, arranging for shipping, sending order confirmations, communicating with you, and screening transactions for potential fraud.
  • How we collect it: Provided directly by you during the checkout process.
  • Who we share it with: Our e-commerce processor, Shopify, and secure payment gateways.

C. Customer Support Information

  • What we collect: Any additional information you provide when reaching out to our support team.
  • Why we collect it: To assist you with inquiries, returns, or troubleshooting.
  • How we collect it: Provided directly by you.

Protection of Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with their data, please contact us immediately at support@luxicro.com so we can delete it from our servers.

Sharing Your Personal Information

We share your data with trusted third-party service providers to help us run our business and fulfill your orders.

  • Shopify: We use Shopify to host our online store. You can read more about how Shopify handles your data here: Shopify Privacy Policy.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful requests, or to protect our legal rights.

Behavioral & Targeted Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications that align with your interests.

  • We use Google Analytics to understand how customers navigate our store. (Read Google's Privacy Policy here. You can opt out of Google Analytics here.)
  • We share data about your site usage and purchases with our advertising partners, sometimes using cookies.

How to Opt-Out of Targeted Advertising:

Your Privacy Rights (GDPR & CCPA)

For European Economic Area (EEA) Residents (GDPR):
If you reside in the EEA, you have the right to access, port, correct, or erase the Personal Information we hold about you. Your data is processed under lawful bases including your consent, the performance of a contract, and our legitimate business interests. Your data will be transferred outside of Europe (to Canada and the US) for storage and processing in compliance with Shopify’s GDPR protocols.

For California Residents (CCPA):
If you reside in California, you have the "Right to Know" what Personal Information we hold, and the right to ask that your data be ported, updated, or deleted. You may also designate an authorized agent to make these requests on your behalf.

To exercise any of these rights, please email us at support@luxicro.com

Cookies and Tracking Technologies

Cookies are small files downloaded to your device when you visit our Site. They improve your browsing experience by remembering your preferences (like items in your cart) and help us understand how our Site is used.

Essential Store Cookies:

Cookie Name Purpose
_ab Admin access connection.
_secure_session_id Storefront navigation connection.
cart, cart_sig, cart_ts Shopping cart functionality and checkout.
checkout_token, secret Secure checkout processing.
secure_customer_sig, storefront_digest Customer account login.
_shopify_u Customer account updates.

Analytics & Reporting Cookies:

Cookie Name Purpose
_tracking_consent Stores tracking preferences.
_landing_page, _orig_referrer Tracks initial landing pages.
_s, _shopify_fs, _shopify_s, _shopify_y, _y Standard Shopify analytics.
_shopify_sa_p, _shopify_sa_t Shopify analytics for marketing/referrals.

Note: You can control or block cookies through your browser settings, but doing so may limit your ability to use certain features of our Site. We currently do not alter our data collection practices in response to "Do Not Track" signals.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@luxicro.com or by mail using the details provided below:

Our Contact Details:

  • Store Name: Luxicro
  • Company Name: Scaleatlas Media FZE
  • Trade License: 4426554
  • Email: support@luxicro.com
  • Phone: +1 (931) 229-9335
  • Contact Form: Contact Us
  • Registered Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)